JOBS & CAREERS SPRING 2018 - 104
The first point of contact for hotel guests is the
concierge, who is responsible for making sure they
get excellent service. Duties include greeting guests,
booking taxis, making dinner reservations, delivering
messages and recommending local attractions. You
may also manage door staff and porters.
What skills and qualifications do I need?
Experience or qualifications in hospitality or hotel
management will stand you in good stead, but it's
more important to have a professional, outgoing
personality and be able to build a rapport with guests.
You'll need to be confident, adaptable and reliable,
with good local knowledge. Foreign languages skills
are an advantage. Apprenticeships are available.
How much can I earn? Salaries start at £14,000,
rising to £20,000 with experience.
As a laundry assistant, you'll be
responsible for ensuring all bed linen,
towels and staff uniforms are clean
and available on a strict schedule. This
includes finishing items by drying,
pressing and folding. You'll also be
providing laundry services for guests.
The role may also include stock taking
and placing orders, tagging items for
identification, maintaining orderly
storage and carrying out quality control
checks. Shift patterns are common.
With experience, you can
progress to laundry supervisor and
other housekeeping management
roles. You could also start your
own laundry business.
What skills and qualifications do I
need? No qualifications are required,
but you need to be well organised,
able to follow instructions (such as for
running machines, handling detergents
1 0 4 /// J O B S & C A R E E R S
and washing delicate fabrics) and have
good time-keeping skills and a positive
attitude. You'll also need to be reasonably fit
as you'll be expected to be on your feet all
day, moving around large piles of laundry.
Any previous hotel or laundry experience is
an advantage, but most employers will train
you on the job. Apprenticeships are available.
How much can I earn? Salaries start at
£11,000, rising to £18,000 with experience.
Find out more
* Guild of Cleaners and Launderers
* Hospitality Guild
* Institute of Hospitality