The cream of the crop James Caan has been in the recruitment business since leaving school and has learned a thing or two about finding the right people for the job. Here are his tips MAKE THE MOST OF CYBER RECRUITING The advent of technology - from the internet and social media sites such as LinkedIn to customer relationship management (CRM) systems - have all transformed how candidates are sourced. Make the most of all of them to find the best people from your company. DEVELOP YOUR INTERPERSONAL SKILLS It's all well and good to use technology to look at applicants on social media, but you still need to interact with them. Communication skills when you're interviewing a candidate are key. The quality of interviewing skills are 70% down on what they were 20 years ago. Many in the recruitment industry are no longer devoting quality time to interviewing, assessing and interacting with candidates. But use these well and you'll find the best. WORK AROUND COMMUNICATION BARRIERS Of course, you can't always have access to all the candidates - they 146 PHOTOGRAPHY: WILL IRELAND DON'T NEGLECT FACE-TO-FACE MEETINGS