50 CONTENTS 64 108 FOCUS ON... BUSINESS EDUCATION 114 QUALIFICATIONS We look at the formal business qualifications you can study for, from BTECs to master's degrees 124 COURSES The best short courses available to help boost your and your staff's business knowledge 134 STATISTICS 160 Discover how taking the right business course can affect your business's success 98 JAMES CAAN'S BUSINESS Q&A The entrepreneur answers some of the most common business queries 102 FIVE THINGS I WISH I'D KNOWN We talk to three successful business owners to find out if there's anything they would have done differently 140 COACHING AND MENTORING Getting advice from an experienced business owner can make all the difference to your company 146 HOW TO RECRUIT James shares his advice on how to find, interview and retain the best employees 150 MEET JAMES'S ENTREPRENEURS Hayward Hawk and Meraki Talent reveal how James Caan helped them 156 E-COMMERCE How your company can make the most of the UK's boost in online sales 160 WEBSITE DESIGN Make sure your online presence is the best it can be, with these top tips IN ASSOCIATION WITH 30 11