AtHomeWithGloriaHunnifordOctober2016 - 82


▲ R I P O F F B R I TA I N

BEEN
DUPED?
If you have
disclosed
any banking
information
to a cold
caller, get
in touch
with Action
Fraud
on 0300
123 2040 or
visit www.
actionfraud.
police.uk

Insurance
Many of you are loyal
customers who stay with
the same companies for
years. This is why the
Rip Off Britain team
decided to investigate
an organisation that
has a good reputation, but
doesn't always reflect this in the way it
treats its customers.
When Fred Grundy lost his wife, he took
over responsibility for the bills. He found
that his wife, Alice, had signed them up for
home insurance with Age UK.
In November 2015, his daughter, Lynne,
checked the renewal quote using an online
comparison website and found that Fred
wasn't getting the best deal. Age UK's
quote was almost £500, but there was a
similar policy online for just £87.
'The name of the company just sells
itself to senior citizens,' says Lynne. 'I was
convinced Age UK would have offered an
elderly person the best policy possible.'
When challenged on the price, Age
UK slashed it to £176.99. However, still
annoyed that he had been paying over the
odds, Fred cancelled the policy and found
a cheaper deal.

HOW TO AVOID IT

It's really important to check your quote
every time you go to renew any policy.
Check what you're covered for, but also
research what customers are saying about
the company you are looking to insure
with. If you need guidance, ask a friend or
relative to help you.

082 | NOVEMBER 2016

Gloria's fraud:

'IT WAS SUCH A SHOCK
THAT FOUR COMPLETE
STRANGERS WERE ABLE
TO GET MY MONEY
EASIER THAN I COULD'
Guest editor Gloria Hunniford found out the hard way
just how clever scammers can be when £120,000 was
stolen from her savings account earlier this year.
A fraudster posing as the star presented herself at
a branch of Santander in Croydon. After brandishing
what we now know was a fraudulent driving licence
and a bank card, the woman, who had three people
with her claiming to be Gloria's daughter, grandson
and his friend, demanded the grandson become an
extra signatory. The account was then drained of
£102,000, followed by a further £18,000.
Gloria was shocked at just how easily this happened
and thinks it should be a lesson for everyone.
At the time, she said: 'If my husband or one of my
two sons went into my bank and said they wanted to
be a co-signatory, I'd expect very thorough checks. But
in this case, someone was able to go to the bank with
fake documents and carry out their scam.'
Gloria had thought banks were a safe place to keep
your life savings, but no longer feels that this is the
case. 'Anyone can walk into a bank pretending to be
someone else and get money signed over. Banks are
going to have to step up their security with staff and
systems. If someone can be scammed as easily as this,
they have to up their game.'
In August, the case went to the High Court and the
Santander bank teller explained how she checked the
driving licence by holding it under a UV light.
'Since court,' says Gloria, 'I have interviewed the
former head of the fraud squad and he confirmed that
UV light is never, ever conclusive in identifying a fake
licence. In his opinion, the banks are not investing
enough in foolproof IT systems.
'Ironically, since my high-profile case, Santander has
improved its technology in every single bank in Britain.
The explanation for this is that banks in general invest
a lot in preventing credit card fraud because, in the
end, it's their money that has to be paid back. But they
haven't invested so much in preventing other types of
fraud, because in a lot of cases it's the client's money.
'Even though I've reported on every sort of scam
imaginable on Rip Off Britain, my case was something
I could never have anticipated. My money, I thought,
was tucked away in a savings account which I hadn't
touched for nearly two years. So, you can never be
sure your money is safe.'


http://www.police.uk

Table of Contents for the Digital Edition of AtHomeWithGloriaHunnifordOctober2016

AtHomeWithGloriaHunnifordOctober2016 - 1
AtHomeWithGloriaHunnifordOctober2016 - 2
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